Delete your data

Who this page is for

This page is for you if you have written to a business whose website is operated by Onesync — in the chat on that business’s website, or through Instagram, Facebook Messenger or WhatsApp. It says what we store, for how long, and how to have it deleted sooner.

If you are instead a business customer of Onesync, your own data is described in the privacy policy, linked at the bottom of this page.

What we store about you

When you write to a business through one of our channels, we store:

• The conversation. What you write and the answers you receive, in the order they were sent.
• The contact details you give us yourself. A name, phone number or email address if you write them in the conversation, for example to book a table. We do not ask for more than that.
• Your account id at the platform. If you write through Instagram, Facebook Messenger or WhatsApp, we receive the id and display name the platform sends with the message, so the reply reaches the right thread.
• The technical information needed to deliver the answer. The time, the language, and which business’s website the conversation concerns.

It is deleted automatically after 90 days

A conversation is deleted automatically 90 days after the last activity in it. The deletion takes the messages with it — they do not survive the thread. The job runs every night, and you do not have to request anything for it to happen.

If you do not want to wait out the 90 days, you can ask for deletion straight away. Here is how.

How to ask for deletion sooner

Email info@onesync.se with "deletion" in the subject line. To find the right conversation we need to know:

• which business you wrote to,
• roughly when you wrote,
• through which channel — the chat on the website, Instagram, Facebook Messenger or WhatsApp — and the account name you used there.

We answer at the latest one month after receiving your request, which is the deadline in GDPR art. 12(3). In practice it is usually faster.

Sometimes we need to ask one follow-up question to be certain we delete the right conversation. When we do, we never ask for more than that question requires, and whatever we receive in order to identify you is not used for anything else.

If you wrote through Instagram, Facebook or WhatsApp

Removing Onesync from the business’s connected apps at Meta stops future messages from reaching us. It does not delete what has already been received — for that, email us as described above, or wait out the 90 days.

Whatever Meta itself stores about you is deleted at Meta, not here. We cannot reach your history inside their apps.

Who is responsible for the data

The business you wrote to is the controller of your conversation. Onesync, a service from Nordic Technologies AB (company reg. no. 559563-9146), is the processor and handles the conversation on that business’s instructions. You may approach either of us — if you email us, we handle the request together with the business.

Company: Nordic Technologies AB
Company reg. no.: 559563-9146